Last Updated:

Effective Date:

This Refund Policy (“Policy”) applies to all purchases of digital goods and AI-generated interpretive content (“Digital Reports”) provided by FATESPUN, Inc. (“FATESPUN,” “we,” “our,” or “us”).

By purchasing our Services, you acknowledge and agree to the terms outlined in this Policy.

1. Nature of Digital Goods

FATESPUN provides non-tangible, automatically generated digital products that are delivered electronically to the email address provided at checkout.

Unlike physical goods, digital products:

* Cannot be returned

* Cannot be “unused” once delivered

* Are generated uniquely for each transaction

Accordingly, all sales are final, subject to the exceptions described below.

2. General Refund Rule — All Sales Are Final

Except as required under applicable law or in rare qualifying circumstances, FATESPUN does not offer refunds for:

* Delivered Digital Reports

* Incorrect birth details or personal information submitted by the user

* Subjective dissatisfaction with interpretive content

* Delays caused by email filtering, spam blocking, or third-party email services

* Change of mind after purchase

* Failure to access or download the report due to user-side technical issues

This principle aligns with FTC guidelines for electronically delivered digital goods.

3. Exceptions — Situations Eligible for Refund

FATESPUN may issue a refund only when one of the following conditions is met:

A. Duplicate or Unauthorized Charges

* You were charged more than once for the same transaction

* A payment was made fraudulently without your authorization

B. Non-Delivery Due to FATESPUN System Error

A refund may be granted if:

* The Digital Report failed to generate due to a system issue

* The Digital Report failed to send due to a FATESPUN delivery issue

AND

* FATESPUN cannot successfully deliver the report within a reasonable time after being notified (typically 72 hours)

C. Payment Processor Error

If Stripe, PayPal, or other processors confirm a mischarge or processing error.

D. Legal Requirements

Refunds may be offered when required by applicable consumer protection law.

All other scenarios are not eligible.

4. Non-Refundable Circumstances

Refunds will not be granted when:

* Incorrect email address or spelling errors were submitted

* Email provider blocks or delays delivery

* You fail to check spam or junk folders

* You disagree with or dislike the interpretive output

* You expected factual, scientific, or professional advice

* You fail to download the report before deleting your email

This policy protects both FATESPUN and the integrity of digital content delivery.

5. Requesting a Refund

To request a refund under the exceptions outlined above, submit a written request to:

contact.fatespun@gmail.com

Your request must include:

1. Full name

2. Email address used for purchase

3. Date and approximate time of transaction

4. Order receipt or transaction ID

5. Explanation of the issue

We may request additional verification to confirm eligibility.

6. Processing of Refunds

If approved:

* Refunds will be issued only to the original payment method

* Processing time may vary depending on the payment provider

* Approved refunds are typically processed within 5–10 business days

FATESPUN is not responsible for delays caused by payment processors or financial institutions.

7. Chargebacks

In the event of an unjustified chargeback:

* Access to future purchases may be restricted

* We may provide evidence to the payment processor supporting the validity of the transaction

* Fraudulent chargebacks may be pursued to the extent permitted by law

We prefer resolving issues through direct communication.

8. Modifications to This Policy

FATESPUN may update this Policy to reflect:

* Changes in business practices

* Legal or regulatory developments

* Updates to our digital delivery infrastructure

Updated versions will be posted with a revised “Last Updated” date.

9. Contact Information

For questions regarding this Refund Policy:

contact.fatespun@gmail.com

Attn: Billing Department

FATESPUN, Inc.